All About Stone

Can granite crack?

Due to the mineral properties of granite it has a composite crystalline nature. The greatest danger of cracking would come from stresses during movement or from cabinets that are uneven with high or low points.

Does granite stain?

Natural stone, including granite, can stain due to its porous properties. Some colors are more vulnerable than others. It is important to apply penetrating sealer to prevent food and beverage stains.

I've noticed some granite has pits on the surface - will I have these on my kitchen counters?

Granite naturally has tiny pits in its surface. When picking out your slab, feel it, and if the stone is not to your personal preference, another stone type would be a better choice.

Will my kitchen have seams?

The necessity of seams is determined by the slab size, cabinets structure, and project accessibility. Any countertop can potentially have seams. The visibility of the seam will be dependant on granularity, color, and pattern of the stone.

What is the starting price of your materials?

Our granites start at $45+, Our marbles start at $65+, Our Quartz starts at $60, and Quartzite starts at $125.

How often must you seal natural stone countertops?

We offer a lifetime-rated sealer. It is a one-time application with warranty or non-warranty options. Alternatively, you can purchase a sealer kit from a building supply store and apply it every 6 to 12 months.

How much does a full slab of stone weigh?

Granite weights approximately 20 lbs. per square foot. An average slab weighs about 1000 lbs. A slab of quartzite would be closer to 1200 lbs. because it is more dense than granite.

What is the difference between natural and engineered stone?

Natural stone (granite, marble, quartzite, onyx, soapstone, limestone, etc.) are cut out of stone quarries located all around the world. Engineered stone (quartz) is produced using crushed quartz stone combined with polyester resin and pigmants to provide the color and patterns, usually imitating natural stone.

Where does the stone come from?

- Natural stone is mined from quarries all around the world.

What are benefits of each stone?

Granite is durable, resisting scratches and tolerating heat. Quartz offers a wide range of colors, low maintenance, and a non-porous, sanitary surface (does not need a sealer). Marble and quartzite display a rich, timeless beauty.

Everyday Tips

What should I use to clean my countertops with?

Use a microfiber cloth and any stone cleaner or a 50:50 mix of water and isopropyl alcohol with a tsp. of dawn dish soap. Simple Green is also effective. Avoid abrasive or acidic cleaners which can strip the sealer and etch the stone. 

Do stone countertops need to be sealed?

Yes, all natural stones except quartz need to be sealed. 

Is the leathered finish hard to clean?

No, whether you have leathered, honed, or polished countertops, they all clean the same.

Can I get the sink cutout and use it as a cutting board?

No, the sink cutout normally comes off the router in small pieces. We can provide a cutting board of the identical material for $50.

Why is granite good for kitchen counters?

Granite provides a beautiful countertop surface while also being highly resistant to scratching, cracking, and staining (when sealed). 

What is the best type of stone to use in my kitchen?

Quartz is the lowest maintenance stone and also has the most color and design options. Granite is also a great option for kitchen countertops because of its durability and beauty as a natural stone.

Is there a difference in maintainance between the different finishes?

Not really. Different finishes clean essentially the same. 

How We Operate

How much does a sealer cost?

Several options are available. Talk to your designer to find the best option for you.

Can I reuse my old sink?

We do not recommend re-using an existing sink because it often gets damaged during removal.

Does the sealer affect the finish?

No, the sealer soaks into the stone and does not change the feel or appearance.

Do you subcontract installers?

Our fabricators and installers are all employees of Upstate Granite Solutions.

What is your installation time?

Once a deposit is paid the template can usually be scheduled within 2-3 weeks (or when cabinets are fully installed). The time from template to installation will be a minimum of 6 business days. This allows us to program, inspect material, and fabricate each job.

How does the process work?

Design meeting: Come in and discuss your ideas with one of our expert designers.

Get a quote: Once you have picked out your stone, we’ll give you a free quote.

Measure: Our template technician will visit your home to take accurate laser measurements.

Fabricate: We precisely cut and fabricate your stone using one of our CNC or waterjet machines.

Install: Your beautiful countertops are professionally installed in your home.

Can I use my own sink?

Yes, but it will need to be delivered to us by your template date so we can measure and program it properly. There is a nominal fee which includes programming, fabricating the opening, installing your sink, and drilling faucet holes. We do not provide plumbing services for disconnection or re-connection.

Is the installation included in the price per square foot?

Yes, all of our quoted pricing includes templating, fabrication, and installation unless otherwise specified.

How do I measure my countertops?

Make a rough drawing of the countertops and measure all of the sides in inches.

How accurate do my measurements have to be?

Close enough for us to make an accurate estimate. Because it is an estimate, the final price could go up or down a little after templating.

What to Expect

Can I pick out my exact slab/location where my countertops will be cut out?

With natural stone products, once a deposit is paid, the slabs chosen by the client are reserved for his/her project. Quartz slabs are very consistent making the reservation fo specific slabs unnecessary. The client can work with their designer to determine a layout of the location of the pattern in the project

Do you sell remnants at a discounted price?

Yes, for smaller projects we have a large selection of remnant pieces. Pricing varies according to material. 

Do I have to buy the whole slab?

No, at Upstate Granite Solutions you buy the square footage of material you need for your project. The square foot price includes the material, fabrication, and installation of the material.

Do I need an appointment?

You are welcome to call ahead for an appointment with one of our designers, especially if you are working with a building contractor. However, walk-in customers are always welcome.