FAQ

Buying slabs is similar to buying fabric. Like a seamstress or tailor, Upstate Granite Solutions buys the raw material and sells you a completed installation. How much material needed is determined by the layout and the amount of waste. Upstate Granite Solutions will lay out your job in a way that will minimize the amount of waste material while maximizing the natural beauty of veining and pattern.

Availability, locations of quarries in the world (due to transportation expenses), the rarity of the color, and the amount of labor required to extract the stones all affect the price of natural stone. Higher price doesn't mean higher quality. All natural stones that Upstate Granite Solutions fabricates and installs, regardless of price, are of the same high quality.

Granite, Marble, or limestone that is honed has a matte or satin finish, rather than a high reflective polish. One feature of honed marble is that it doesn’t show etching as readily or wear patterns on floors. It is preferred by some because “honed” stone has a less formal, softer appearance than polished stone.

Like any solid surface, high impact blows can harm granite. Because of its crystalline structure, it can chip if subjected to sharp hard objects. But repair is possible - a chip can be filled with a granite dust and epoxy mixture.

Not with ordinary use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material. (Normal use does not include standing on the counter tops!)

In general it is very difficult to scratch. Granite is one of the hardest stones in the world and is highly resistant to scratching in ordinary use. A knife blade will not scratch granite. It can be scratched by another piece of granite or with specially sharpened tools designed to work with granite like tungsten and diamond blades.

Only if you want to ruin your good knives! Granite is harder than your knife blades and will dull them very quickly if you use the countertop as a cutting surface. Always cut and chop on a wooden or plastic cutting board.

In general, granite does not stain. All stone, however, is porous to some extent, but granite has very little porosity. A few colors may absorb some moisture with prolonged contact compared to others. For example, a puddle of water left on the counter, for some colors, may show a dark spot when the water is wiped away. Usually, no evidence remains once the liquid is removed and the granite dries. A stone sealer is highly recommended for all granite after installation. Some stones are more porous than others, so it is important to use a penetrating sealer to prevent stains from oil, wine, or other liquids from soaking into the surface.

No, granite does not burn. You can't burn granite with ordinary use. It is perfectly ok to set hot pots or pans directly from the stove or oven onto granite.

Warm soapy water will do the trick. Or use cleaners specifically formulated to help clean and protect stone surfaces. All granite should be sealed annually or with a 10-15 year stone sealer.

Granite, which is crystalline in structure, always has tiny pits - spaces between the various mineral crystals. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure that formed the granite. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.

Due to the limitation of slab size, seams on a granite countertop are necessary and sometimes unavoidable. On average, granite slabs are approx. 110"x66", though in some colors, 120" slabs are not unusual. Extremely large islands may either require a seam, or color selections will be limited to those slabs that have longer lengths or widths. A good place to incorporate seams is near sinks or cook tops. This will help to cover most of the seam, leaving a minimum amount in view. The visibility of seams will depend on the granularity, color, and pattern of the stone. Our showroom will allow you to take a closer look at granite countertops that contain seams.

The standard 1.5” overhang is used for most counters. This may be changed for whatever reason due to cabinet configuration, cabinet installation, and/or personal preferences.

You can cantilever granite up to 12" with sufficient support on the fixed end and with a large enough piece. Never cantilever unsupported granite where it might receive excessive stress like someone sitting on a counter or stepping on a counter to change a light bulb. You must have support underneath for these situations.

Etching occurs when acid in some form comes in contact with a polished marble or limestone surface. This causes a chemical reaction which removes the polish or roughens the surface of honed marble or limestone. Granite is impervious to any common household acids.

The old rule of thumb is never to use anything you wouldn’t use on your hands. Never use powdered cleansers or abrasive pads to clean your stone. Even "soft scrub" type cleaners contain pumice, which is powdered volcanic stone and might damage your stone countertops or floors. Never use any product which is acidic; this includes substances like ammonia or many common liquid cleaners such as Windex. You should always use sealers and cleaning products designed specifically for natural stone. There are excellent stone-friendly (and user-friendly) stone care products available.